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Welcome to Cottage by the Sea! Our goal is to provide each customer with a pleasant and fun shopping experience. Whether you visit our flagship store located in Honolulu Hawaii or shop 24 hours online at www.cottagehawaii.com, we know that you will love our hands-on approach to fashion and you will appreciate the hand-made, top-quality pieces all of our artists and designers are known for.
For your convenience, we have a personal fashion consultant able to help you Monday through Friday 9:30a.m. – 5:30 p.m. Hawaii Standard Time. (call 808-591-9811)
(Please note: Hawaii Standard Time is 6 hours earlier than Eastern Standard Time, 3 hours earlier than Pacific and Mountain Standard Time and 4 hours earlier than Central Standard Time.)
Contacting Us
We would love to hear from you! The easiest and quickest way to contact us is via e-mail at cottagehawaii@hotmail.com
You may also write to us at the following address:
Cottage by the Sea
1050 Ala Moana Blvd. Ste. 1110
Honolulu, Hawaii 96814
Or, if you are in the Hawaiian Islands, please visit us at our flagship store:
Cottage by the Sea
Ward Warehouse Shopping Center
1050 Ala Moana Blvd. Ste. 1110
Honolulu, HI 96814
808-591-9811 (phone)
808-596-2253 (fax)
Our flagship store is open Monday through Saturday 10:00a.m.-9:00 p.m. and Sundays 10:00a.m.-5:00p.m.
Ordering and Payment
www.cottagehawaii.com is pleased to offer secure credit card payment using Visa, Mastercard, American Express and JCB.
If you feel more comfortable sending a cashiers check or money order via the mail, you may call us at 808-591-9811 and we can assist you with this.
Shipping Policies
FREE Shipping on purchases of $100 or more!
$10.00 flat rate shipping fee on all purchases under $100!
All orders are shipped via the United States Postal Service (USPS), Priority Mail. Most orders are shipping within 48 hours of the order being placed unless the jewelry piece is being custom-made or made-to-order. Many of our jewelry pieces are made-to-order and you will receive an e-mail confirmation with an estimated date of completion. Priority Mail service with the United States takes 3-5 business days. (sorry, we do not ship internationally at this time).
Return Policy
In our flagship Honolulu store we sell furniture, clothing, jewelry and home décor, however our online store mainly showcases our famous hand-made inspirational jewelry.
All of our jewelry pieces are guaranteed to be of the highest quality and workmanship and everything is handmade in the U.S.A. Our artists use Sterling Silver or 14 karat gold (unless otherwise noted) and use semi-precious and precious stones.
Due to the nature of our jewelry, our pieces are generally made-to-order and are not returnable. However, if there is a problem with your order, you may contact us within seven days of the invoice date and a Return Authorization (RA) number may be granted. You may call 808-591-9811 within seven days of the invoice date if you are not completely satisfied with your purchase and assuming the item is unused, unaltered and with no signs of wear/usage, and all tags and labels are attached without any signs of removal, an RA may be granted and the item may be sent back for an exchange or other means of return.
Fees for shipping costs will not be credited or refunded.
An RA number must accompany any returned item. Items without an RA number will not be accepted for exchange, repair or return.
Send all returns to:
Cottage by the Sea Returns
1050 Ala Moana Blvd. Ste. 1110
Honolulu, HI 96814
Include your name, address, phone number and RA number.
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